Jump to content


Photo

Unable to get key


  • This topic is locked This topic is locked
6 replies to this topic

#1 blackdreams

blackdreams

    Rubber Ducky

  • Member
  • Pip
  • 3 posts

Posted 23 October 2014 - 08:19

Hello,

 

i read through your guides, but i can't seem to understand how to receive my key. I tried the humble bundle key resender. It says there's nothing registered to this email. I tried the backerkit, it says that my pledge level is zero and i didn't choose to receive any award. But i have an add on of Dreamfall Chapters as digital download and that my order is being processed. So should i still wait? Or is something wrong?

 

Martynas



#2 toremygg

toremygg

    Harbinger of the Balance

  • Dreamer
  • PipPipPipPipPipPip
  • 3577 posts
  • LocationBergen, Norway

Posted 23 October 2014 - 09:15

More knowledgeable people should be around soon, but I can say this:

 

Have you tried all possible e-mail addresses for the key resender?

 

If none of them work, I would suggest you contact RTG (support (at) redthreadgames.com)

 

Best of luck solving this! We'll try to help the best we can.


  • Tina likes this

#3 Tina

Tina

    RTG Forum Moderator

  • Moderator
  • 2878 posts
  • LocationOslo, Norway

Posted 23 October 2014 - 09:34

You should send an email to the address toremygg suggested,and explain the situation. I think it will need a manual fix, since people have not received the addons yet, and that your pledge level says $0.
Tina: RTG fangirl and forum moderator.

#4 blackdreams

blackdreams

    Rubber Ducky

  • Member
  • Pip
  • 3 posts

Posted 23 October 2014 - 09:55

Thank you for your help guys. I sent them an email yesterday, but they didn't respond yet, i figured it's something i don't understand and that it would be quicker solved in the forums.



#5 khh

khh

    Harbinger of the Balance

  • Moderator
  • 7122 posts
  • LocationNorway

Posted 23 October 2014 - 10:55

Thank you for your help guys. I sent them an email yesterday, but they didn't respond yet, i figured it's something i don't understand and that it would be quicker solved in the forums.

This issue seem to have happened with a few other people as well. We don't know why it happened, but RTG support are the only ones who can solve it. Sorry.


April Ryan is my friend,
Every sorrow she can mend.
When I visit her dark realm,
Does it simply overwhelm.


#6 blackdreams

blackdreams

    Rubber Ducky

  • Member
  • Pip
  • 3 posts

Posted 23 October 2014 - 11:32

I just got a reply from RTG, they said they will fix it. Thank you for trying to help!


  • Tina and khh like this

#7 Tina

Tina

    RTG Forum Moderator

  • Moderator
  • 2878 posts
  • LocationOslo, Norway

Posted 23 October 2014 - 11:36

I'm locking the thread then, since the it's being dealt with, and we're trying to keep threads to a minimum.

Of you want it opened again for some reason, please PM me.

For the record, this issue is also addressed in the pinned FAQ in the support forum :)
Tina: RTG fangirl and forum moderator.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users