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Does someone at RTG even read backer Email?


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#1 Dreamcatcher

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Posted 03 November 2018 - 15:04

After Kickstarter update 115:

(..."If you pledged at the Journeyman Edition tier and confirmed your address earlier this year,
but your box hasn’t arrived, please get in touch"...)

I wrote a mail to backers@redthreadgames.com

Nothing happend.

A month passed by, so I wrote a second mail.

still nothing.

That was about 2 weeks ago.

Since I did not get an Error from a mailserver I assume the mails must have landed in your inbox.
I don´t have twitter or facebook accounts
and since I included a copy and paste of my address confirmation mail, (I never changed my address, the confirmation mail address was correct all the time)
contacting you per mail was the only option.

What happend? How could this go wrong?
Didn´t you get my mails?
Is there anybody @RTG even checking the backers inbox?

 

 

 

 



#2 Lee-m

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Posted 04 November 2018 - 13:51

Since the update was via Kickstarter... thats where I would 'get in touch'. Did you try that ? would seem logical.

I thought it was common knowledge that they don't answer emails full stop.






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