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How to send the crash log?


Best Answer agirlnamedbob , 27 June 2016 - 19:17

You can either email the file to support@redthreadgames.com or post the crash file here and see if we can help you. You should be able to attach it to a post by hitting the "More Reply Options"  button in the bottom corner of the reply box and then using the file attachment feature on the page that takes you to. 

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#1 Nova

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Posted 27 June 2016 - 19:12

The game crashes and wants me send the crash log to developers. How am I suppose to do that? There is no 'send report' button and no contact info.



#2 agirlnamedbob

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Posted 27 June 2016 - 19:17   Best Answer

You can either email the file to support@redthreadgames.com or post the crash file here and see if we can help you. You should be able to attach it to a post by hitting the "More Reply Options"  button in the bottom corner of the reply box and then using the file attachment feature on the page that takes you to. 


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#3 Nova

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Posted 27 June 2016 - 19:25

Thank you! Is it safe to post this crash log folder with files crash.dmp, error.log and output_log.txt on this public forum?



#4 agirlnamedbob

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Posted 27 June 2016 - 19:31

Yeah, it's safe to post them here. There isn't any sort of private/personal information in those files. I wouldn't ask you to do anything that might compromise your privacy/security. :) 

 

That said, if you don't feel comfortable posting them, that's okay. I just know RTG's support email gets really swamped, so sometimes we can offer quicker solutions on here, depending on what the issue is. (And RTG's staff does check the forum.) 


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#5 Nova

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Posted 27 June 2016 - 19:40

OK, then I think it is a good idea to post it here  :)

 






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